Airlines across the world have this year been affected by the worst crisis – the Covid-19 pandemic.
The pandemic led to a downturn in travel demand and restrictions of borders, forcing airlines to cancel millions of flights between them. The side effect of canceling flights is that money already taken by airlines has to be refunded to passengers.
So far, Emirates has processed around 1.4 million refund requests worth $1.4 billion.
This, it estimates, accounts for 90% of all the claims it has received since March.
Commenting on the process of refunding passengers, Emirates President Tim Clark said, “We understand that from our customers’ standpoint, each pending refund request is one too many. We are committed to honouring refunds and are trying our utmost to clear the massive and unprecedented backlog that was caused by the pandemic… there are cases which will take a bit more time for our customer teams to manually review and complete.”
Nonetheless Emirates is making steady progress on the road to recovering its services. The Dubai based carrier has resumed flights on many routes around the world. The demand for some services has already begun to return.